Last month, I bought a pair of knee pads for Jack from LovePlusPet.
But before I could unpack it, it was gone.

Jack is an old dog I adopted from a shelter. He is 12 years old. His hind legs are a little weak and he trembles slightly when he walks. The doctor said it was arthritis and recommended reducing strenuous exercise and wearing knee pads for warmth and support.
I ordered a pair of knee pads designed specifically for elderly dogs from LovePlusPet. They are soft and breathable with non-slip silicone strips. The customer service was very considerate. They asked Jack about his leg circumference and symptoms in detail and helped me choose the most suitable size. But just a few days after waiting for the express delivery, Jack suddenly stopped eating and drinking. I took him to the hospital for a check-up, and the doctor said that his life was coming to an end. Three days later, he passed away quietly in my arms.
The day the knee pads arrived, Jack was gone. I contacted the customer service of LovePlusPet, and they said, "I'm sorry to hear this... If you like, you can donate the knee pads to a nearby stray animal shelter and we will give you a full refund." I was stunned. Not because of the refund, but because... they remembered. They remembered the original meaning of the knee pads.
I contacted the shelter where Jack was adopted and sent the brand new knee pads.
The staff told me that the knee pads would be given to a 15-year-old dog named "Dolly". Its hind legs were deformed due to years of cage confinement, and it was very difficult for it to walk. "Things that are no longer useful may help other dogs." Thinking of this, I felt a little better.
Later, LovePlusPet really refunded me the full amount and still sent me an email to comfort me. "Thank you for choosing to let love continue. Jack must be a very happy child."
I didn't expect a pet supply store to handle after-sales like this---they didn't just end it as a transaction, but let this love continue in another way. Life will leave, but love will not.
If Jack knew that his knee pads finally warmed the legs of another old dog, he would probably wag his tail.

"Goodbye, my old man."

#Pet Farewell #Stray Animal Rescue #LovePlusPet #Adopt Instead Of Buy