Questions about products
How do I choose the right size?
Which knee brace should I buy?
You could select a knee brace according to the medical condition and the surgery parts of the dogs leg. If you are still confused, please contact us, we can give you some advise for it.
How to put the product on my dog?
You will find the instructions on the same web page of the product, just by scrolling down to the description.
How long can I leave this product on my dog?
Questions about orders
How long will it take for my brace to arrive?
We are always trying to get products as fast as possible to you! On average it will take 5-8 business days. Sometimes it will be much faster than that but in rare cases it can take longer as well. We will always keep you updated on the shipping process.
How to return a product?
If you would like to request a return or replacement, please contact customer service by email, provide the order number, return and exchange card, and explain your reason.
How can I cancel my order?
How can I trace my package?
Once the parcel has been shipped you will receive an email with the tracking number to follow the shipment and probable date of delivery.
How do I know if my order has been shipped?
I have just made an order , but some information(the size, the address, the phone number) is incorrect, how can I modify the order?
If you wish to make a modification please contact us so we can make it before shipping.